Section 1 — About LeatherTeck and EM Upholstery Technology LLC

LeatherTeck is a brand owned and operated by EM Upholstery Technology LLC, a California Limited Liability Company. LeatherTeck serves as the consumer-facing brand through which EM Upholstery Technology LLC markets, sells, and delivers custom automotive leather upholstery products. All sales, warranties, obligations, and legal responsibilities referenced in these Terms are those of EM Upholstery Technology LLC, the legal entity behind LeatherTeck.

LeatherTeck is an authorized distributor for select automotive leather product manufacturers. As a distributor, LeatherTeck does not manufacture products directly. Products are sourced from licensed manufacturers and delivered custom-built to each Buyer's vehicle specifications.

Section 2 — Custom-Built Products

Every leather seat kit and upholstery product sold by LeatherTeck is custom-built to the Buyer's specific year, make, model, trim level, and chosen design options. Because each product is built exclusively for the Buyer's vehicle:

• No returns or exchanges are accepted once production has started, once the order has shipped, or after installation has begun — whether full or partial.
• Color appearance on digital screens or digital swatch cards may differ from the actual finished product. Physical material samples are available upon request before purchase.
• The Buyer accepts full responsibility for all design selections, color choices, and vehicle specifications provided at the time of order.

Section 3 — Buyer's Responsibility for Order Information

The accuracy of every order depends entirely on the information provided by the Buyer. The Buyer must supply complete and correct vehicle details, including but not limited to: year, make, model, trim level, seat configuration, presence of side airbags, heated seats, ventilated seats, removable headrests, and any other relevant factory options.

LeatherTeck and EM Upholstery Technology LLC are not responsible for products that do not fit, cannot be installed correctly, or require replacement due to inaccurate or incomplete information provided by the Buyer. All costs to correct such errors, including replacement materials and additional shipping, are the sole responsibility of the Buyer.

Section 4 — Order Review and Acceptance

All orders placed with LeatherTeck are treated as purchase offers and are subject to review and approval by EM Upholstery Technology LLC. An order is not considered final or binding until the Company authorizes it for production or shipment. The Company may decline any order due to, but not limited to: suspected fraud, unresolvable payment issues, inaccurate vehicle information, or production conflicts.

If the Company declines an order that has already been paid, the Buyer will receive a full refund of all amounts collected.

Section 5 — Order Modification and Cancellation Policy

Because LeatherTeck acts as an authorized distributor and does not manufacture products in-house, all customer orders are transmitted directly to the manufacturer upon payment confirmation. Manufacturing preparation begins within approximately fifteen (15) minutes of order placement. The following cancellation terms reflect the real cost structure imposed on LeatherTeck by its manufacturing partners, and any applicable fees are passed directly to the Buyer as cost recovery — not as profit to LeatherTeck or EM Upholstery Technology LLC.

5.1   Cancellation Window

A Buyer may request a modification or full cancellation of an order within fifteen (15) minutes of confirmed payment at no charge, provided the order has not yet been transmitted to the manufacturer for production scheduling. Cancellation requests must be submitted immediately by phone at (909) 323-0857 or by email to the Company within that window.

5.2   Late Cancellation Fee

5.3   No Cancellation After Shipment

Once an order has been shipped from the manufacturer's facility, it cannot be cancelled or modified under any circumstances. No exceptions will be made after the point of shipment.

5.4   Refused or Unclaimed Deliveries

Section 6 — Pricing, Taxes, and Payment

All prices are listed and charged in U.S. dollars. Applicable sales taxes, shipping fees, and installation fees are not included in the product price and will be displayed separately at checkout or on the invoice. The Buyer is responsible for any payment processing fees. Orders fulfilled in multiple shipments may be invoiced separately. Financing options, where available, are administered by third-party lenders under their own terms and approval criteria.

Section 7 — Shipping, Delivery, and Transfer of Risk

LeatherTeck coordinates shipment of products through independent third-party freight and courier carriers. Legal title and all risk of loss or damage transfer to the Buyer at the moment the order is tendered to the carrier for transport. Estimated delivery dates are provided for planning purposes only and are not guarantees. EM Upholstery Technology LLC and LeatherTeck are not responsible for delays, losses, or damages that occur after the order leaves the manufacturing facility, including those caused by carrier operations, weather, or events outside the Company's control.

Buyers are encouraged to inspect all shipments upon receipt and report visible carrier damage directly to the delivery carrier.

Section 8 — Installation and Installer Accountability

Installation of LeatherTeck products may be performed by EM Upholstery Technology LLC's own team, a Company-recommended installer, or an installer of the Buyer's choosing. Regardless of who performs the installation:

• LeatherTeck and EM Upholstery Technology LLC are not responsible for errors, damage, or quality issues arising from the installation process.
• All labor charges, re-installation costs, and any vehicle damage caused during installation are the responsibility of the Buyer and the installer.
• Disputes regarding workmanship must be resolved directly with the installer who performed the work.
• Warranty coverage does not extend to defects or damage caused by improper installation.

Section 9 — Limited Product Warranty

Products sold by LeatherTeck are covered under a limited warranty against defects in materials, stitching, and workmanship under normal use conditions. This warranty does not cover:

• Damage resulting from improper installation
• Normal wear and tear over time
• Damage caused by accidents, spills, harsh chemical cleaners, or abrasive materials
• Products ordered based on incorrect vehicle information provided by the Buyer

If the Company verifies a valid warranty claim, LeatherTeck or EM Upholstery Technology LLC will repair or replace the affected components at no cost to the Buyer. Full warranty terms are available at leatherteck.com/warranty.

Section 10 — Limitation of Liability

To the fullest extent permitted by applicable law, the total financial liability of LeatherTeck and EM Upholstery Technology LLC to the Buyer for any claim arising under or related to these Terms shall not exceed the total purchase price actually paid by the Buyer for the specific order giving rise to the claim.

Neither LeatherTeck nor EM Upholstery Technology LLC is liable for any indirect, incidental, special, punitive, or consequential losses, including but not limited to loss of income, vehicle downtime, rental vehicle costs, loss of business, or loss of anticipated savings, regardless of whether the Company was advised of the possibility of such damages.

Section 11 — Buyer Indemnification

The Buyer agrees to defend, indemnify, and hold harmless LeatherTeck, EM Upholstery Technology LLC, and their respective officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from or related to:

• Incorrect or incomplete vehicle information provided by the Buyer
• Improper installation of the product by any installer selected by the Buyer
• Misuse, abuse, or unauthorized modification of the product
• Any violation of these Terms by the Buyer

Section 12 — Dispute Resolution and Binding Arbitration

LeatherTeck, EM Upholstery Technology LLC, and the Buyer agree that any dispute, claim, or disagreement arising from or related to an order, product, or these Terms shall first be addressed through good-faith informal communication. The party raising the dispute must provide written notice describing the issue and allow the other party thirty (30) days to respond before initiating any formal proceeding.

If informal resolution is unsuccessful, the dispute shall be submitted to final and binding individual arbitration administered by the American Arbitration Association (AAA) under its then-current Consumer Arbitration Rules. The Buyer waives the right to a jury trial and the right to participate in any class action or class arbitration proceeding. Arbitration shall take place in San Bernardino County, California, unless both parties mutually agree to a different location or format.

12.1   Opt-Out Right

Section 13 — Governing Law

These Terms and all transactions between the Buyer and LeatherTeck / EM Upholstery Technology LLC are governed by the laws of the State of California, without regard to conflict of law provisions. Any court proceedings not subject to arbitration shall be brought in the appropriate courts of San Bernardino County, California.

Section 14 — Amendments to These Terms

EM Upholstery Technology LLC reserves the right to revise or update these Terms at any time. The version of these Terms in effect on the date an order is placed governs that transaction. Continued use of LeatherTeck's website or services after a published change constitutes acceptance of the revised Terms.

Section 15 — Severability and Entire Agreement

If any provision of these Terms is found invalid or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and all remaining provisions shall remain in full force and effect.

These Terms, together with the LeatherTeck Return Policy, Warranty, and Privacy Policy, constitute the entire agreement between EM Upholstery Technology LLC and the Buyer regarding the purchase of products, and supersede all prior or contemporaneous discussions or representations.

Section 16 — Privacy and Data Collection Notice (CCPA)

16.1   What We Collect

• Identifiers: full name, email address, phone number, mailing and billing address
• Vehicle information: year, make, model, trim, seat configuration, and related options
• Payment information: processed securely through third-party payment processors. We do not store full credit card numbers.
• Order history, transaction records, and service communications

16.2   How We Use Your Data

• To process, fulfill, and ship your order
• To communicate with you regarding order status, warranty, or support
• To comply with legal obligations
• We do not sell your personal information to any third party

16.3   Your Rights (California Residents)

California residents have the right to:

• Request disclosure of personal information collected about them
• Request deletion of their personal information, subject to certain exceptions
• Opt out of the sale of personal information (we do not sell data)
• Not be discriminated against for exercising these rights

To exercise any of these rights, contact us at [email protected] or by mail at 703 S Gifford Ave, Suite 205, San Bernardino, CA 92408. We will respond to verified requests within 45 days as required by law. For our full Privacy Policy, visit leatherteck.com/privacy-policy.

Section 17 — State-Specific Consumer Rights

LeatherTeck sells products to customers across the United States. Certain state laws provide consumer protections that cannot be waived or limited by contract. The following provisions apply where required by applicable state law.

17.1   Limitation of Liability — State Law Carve-Out (NJ, MA, and Others)

17.2   Arbitration — Public Injunctive Relief (McGill Rule — California)

17.3   Conspicuous Disclosure — Florida and Illinois

17.4   Arbitration Consent — New York

17.5   Refund Policy Disclosure — Washington State

Section 18 — Warranty Claim Process

If you believe your LeatherTeck product has a defect covered under the limited warranty in Section 9, you must follow the process below. Failure to follow this process may result in a claim being declined.

18.1   Claim Window

Warranty claims must be submitted within ninety (90) days of the delivery date. Claims submitted after this window will not be accepted unless the defect could not reasonably have been discovered within that period, in which case the Buyer must submit the claim within thirty (30) days of discovery.

18.2   How to File a Claim

• By phone: (909) 323-0857, Monday–Friday, 9:00 AM – 5:00 PM Pacific Time
• By email: [email protected]
• By mail: 703 S Gifford Ave, Suite 205, San Bernardino, CA 92408

18.3   What You Must Provide

• Proof of purchase — order number or receipt
• Clear photographs of the defect — close-up and full-seat images
• Vehicle year, make, model, and trim
• Name of the installer and date of installation
• Written description of the defect and when it was first noticed

18.4   Resolution Timeline

Section 19 — Intellectual Property Ownership

All intellectual property associated with LeatherTeck and EM Upholstery Technology LLC is the exclusive property of EM Upholstery Technology LLC. This includes without limitation:

• The LeatherTeck brand name, trade name, and logo
• All website content at leatherteck.com, including text, images, product descriptions, graphics, and design elements
• All marketing materials, catalogs, advertisements, and promotional content
• All AI-generated content, product descriptions, and creative materials produced on behalf of the Company
• All original business processes, pricing structures, and operational systems

No portion of the LeatherTeck brand, website, or proprietary content may be reproduced, copied, distributed, or used commercially without prior written consent of EM Upholstery Technology LLC. Unauthorized use may result in civil and criminal liability under applicable federal and state law.

Section 20 — Force Majeure

EM Upholstery Technology LLC and LeatherTeck shall not be held liable for any failure or delay in fulfilling obligations under these Terms where such failure or delay results from causes beyond the Company's reasonable control. Qualifying events include but are not limited to:

• Natural disasters including earthquakes, floods, fires, or hurricanes
• Pandemics, epidemics, or public health emergencies declared by a governmental authority
• Acts of war, terrorism, civil unrest, or government-imposed sanctions or embargoes
• Manufacturer shutdowns, supply chain disruptions, or raw material shortages affecting manufacturing partners
• Interruptions to transportation networks, freight carrier operations, or logistics infrastructure
• Power outages, cyberattacks, or disruptions to critical infrastructure

In the event of a force majeure, the Company will notify the Buyer as soon as reasonably practicable and provide an estimated resolution timeline. If the event continues for more than sixty (60) days and the Company cannot fulfill the order, the Buyer is entitled to a full refund of all amounts paid. Force majeure does not relieve the Buyer of obligations for orders already fulfilled and shipped.