Riding in Style Since 1996

EM Upholstery Technology & LeatherTeck
Terms & Conditions of Sale

Effective Date: January 2025

1. Custom Product Agreement

All leather seat kits and upholstery products are custom-built to the Buyer’s specific year, make, model, trim, and selected design. As custom-made products, these items cannot be returned once production has begun, once they have shipped, or after installation (full or partial). Color variations due to screens are not considered defects. Physical samples are available upon request.

2. Order Accuracy & Buyer Responsibilities

The Buyer is responsible for providing complete and accurate information, including year, make, model, trim, seat configuration, and options (airbags, heaters, ventilation, removable headrests, etc.). The Company is not liable for issues or delays caused by incorrect or incomplete customer information.

3. Order Acceptance

All orders are subject to review and approval by the Company. An order becomes final only when authorized for production or shipment. The Company may cancel an order due to incorrect information, payment issues, suspected fraud, or material/production conflicts. Customers will receive a full refund if the Company cancels an order.

4. Cancellations

Orders may be cancelled or modified within the first 15 minutes at no cost. After the 15-minute window, a $500 non-refundable cancellation fee applies to cover material allocation, cutting schedule placement, production setup, and administrative processing. Once the order has shipped, no cancellations are allowed.

5. Pricing & Payments

All prices are in U.S. dollars. Taxes, shipping, and installation fees may apply. Buyer is responsible for any payment processing fees. Partial shipments may occur and may be invoiced separately. Financing (if offered) is subject to third-party lender terms.

6. Shipping, Delivery & Risk Transfer

Products are shipped through third-party carriers. Risk of loss transfers to the Buyer once the product is handed to the carrier. Shipping dates are estimates and not guaranteed. The Company is not responsible for delays caused by carriers, weather, or external events.

Refused Deliveries

If delivery is refused, the order will be stored for up to 30 days. Storage or re-delivery fees may apply. After 30 days, the order may be cancelled with a refund minus a $500 cancellation fee.

7. Installation & Installer Responsibilities

Installation may be performed by EM Upholstery Technology, a recommended installer, or a Buyer-selected installer. The Company is NOT responsible for installer errors, labor charges, damages during installation, or reinstallation costs. Installation issues must be resolved directly with the installer.

8. Limited Warranty

Products are covered under the Company’s Limited Warranty for manufacturing, stitching, and material defects. The warranty does not cover improper installation, wear-and-tear, damage caused by accidents, chemical cleaners, or incorrect customer information. If a covered defect is verified, the Company will repair or replace the affected parts at no cost.

9. Liability Limitations

To the fullest extent permitted by law, the Company is not liable for indirect, incidental, special, or consequential damages, including loss of income or rental car costs. Total liability shall not exceed the purchase price of the product.

10. Indemnification

The Buyer agrees to indemnify and hold harmless the Company from any claims, losses, or damages resulting from incorrect vehicle information, improper installation, misuse of products, or violation of these Terms.

11. Arbitration & Dispute Resolution

Any dispute between Buyer and Company will be resolved through binding individual arbitration via the American Arbitration Association (AAA). Buyer waives the right to jury trial and class action. Arbitration will take place in San Bernardino, California unless both parties agree otherwise.

Opt-Out Option

Buyer may opt out within 30 days by mailing written notice to:
EM Upholstery Technology & LeatherTeck
703 S Gifford Ave, Suite 205, San Bernardino, CA 92408
Phone: 909-323-0857